Cookies Policy 

  1. About us

1.1.   Ravendere Retreats provide luxury woodland holiday accommodation, whose principal place of business is at Ravendere Retreats, Crowness, Lee, Ilfracombe, Devon EX34 8LN.

1.2. You can contact us by emailing us at hello@ravendere.co.uk, or writing to us at Ravendere Retreats, Crowness, Lee, Ilfracombe, Devon EX34 8LN.

  1. Information about cookies

2.1.   We use cookies on our website. You’ll find a notice about this on our homepage as well, which also links back to this policy.

2.2.   A cookie is a small text file that is placed onto your computer (or other electronic device) when you access our website.

2.3.   There are 4 different types of cookies:

a) Strictly-necessary cookies (required for the website to run). These allow you to do things like log in securely.
b) Performance/analytical cookies (which measure how many visitors use our site, which pages they visit and how they interact with the site). These help us to improve our website.
c) Functionality cookies (which remember specific visitor’s preferences for the way they use our site, e.g. language settings or font size).
d) Targeting/advertising cookies (these collect information about individual visitors that enable us, or third parties, to provide relevant advertisements to those who have visited our site).

2.4.   Our website may use each type of cookie in order to:

a) Make your online experience more efficient and enjoyable.
b) Improve our services.
c) Recognise you whenever you visit this website and distinguish you from other users of our site.
d) Obtain information about your preferences and use of our site.
e) Provide you with advertising that is tailored to your interests.
f) Carry out research and data analysis to help us to improve our content and services and to better understand our customer preferences and interests.

2.5.   Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you.

2.6.   We have set out specific details of the cookies we use on our site in section 5 below.

  1. Third-party cookies

3.1 Like many other websites, third parties may also set cookies on our website. These third parties are responsible for the cookies they set on our site and we have no control over them. For further information on how their cookies policies work, please visit their websites.

  1. Managing cookies

4.1 You can manage cookies yourself.

4.2 You can set your web browser to refuse cookies, delete cookies, or to alert you when cookies are being sent.

4.3 You will need to visit the web browser’s site to manage, but for ease we have provided links to popular browsers below:

a) Google Chrome: https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en
b) Microsoft Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
c) Microsoft Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
d) Apple Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/mac

4.4 For further information about cookies and how to manage or disable them please go to: https://ico.org.uk/your-data-matters/online/cookies/

4.5 Please also note that if you change/block cookies then:

a) Some parts of our website may not function properly or as well as they otherwise might;
b) Changes will apply across all websites that you visit (unless you choose to block cookies only from particular websites); and
c) The settlings that you change will only apply on the device on which you change the settings and will not apply across all other devices that you use.

  1. Specific details

5.1 We have set out below details of each of the cookies on our site, a description of what they do and, where relevant, external links that provide more information about them:

Cookie Name: __stripe_mid
Category: Necessary
Description: This cookie is set by Stripe payment gateway. This cookie is used to enable payment on the website without storing any payment information on a server.
Cookie Duration: 1 Year

Cookie Name: __stripe_sid
Category: Necessary
Description: This cookie is set by Stripe payment gateway. This cookie is used to enable payment on the website without storing any payment information on a server.
Cookie Duration: 30 minutes

Cookie Name: m
Category: Necessary
Description: Requests to m.stripe.com are part of Mirador, a project that collects behavioural data of users on our merchants’ sites. This information is currently used to help power Radar, by allowing Stripe to identify when a known fraudster is attempting to perform a checkout, or by looking at various signals that may be indicative of fraud.
Cookie Duration: 2 years

Cookie Name: cookielawinfo-checkbox-necessary
Category: Necessary
Description: This cookie is set by the GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Necessary".
Cookie Duration: 1 year

Cookie Name: cookielawinfo-checkbox-performance
Category: Necessary
Description: This cookie is set by the GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
Cookie Duration: 1 year

Cookie Name: cookielawinfo-checkbox-analytics
Category: Necessary
Description: This cookie is set by the GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
Cookie Duration: 1 year

Cookie Name: cookielawinfo-checkbox-advertisement
Category: Necessary
Description: This cookie is set by the GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Advertisement".
Cookie Duration: 1 year

Cookie Name: cookielawinfo-checkbox-functional
Category: Necessary
Description: This cookie is set by the GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Functional".
Cookie Duration: 1 year

Cookie Name: cookielawinfo-checkbox-others
Category: Necessary
Description: This cookie is set by the GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other".
Cookie Duration: 1 year

Cookie Name: viewed_cookie_policy
Category: Necessary
Description: The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Cookie Duration: 1 year

Cookie Name: tk_or
Category: Analytics
Description: This cookie is set by JetPack plugin on sites using WooCommerce. This is a referral cookie used for analysing referrer behavior for JetPack.
Cookie Duration: 5 years

Cookie Name: tk_r3d
Category: Analytics
Description: The cookie is installed by JetPack. Used for the internal metrics fo user activities to improve user experience
Cookie Duration: 3 days

Cookie Name: tk_lr
Category: Analytics
Description: This cookie is set by JetPack plugin on sites using WooCommerce. This is a referral cookie used for analysing referrer behavior for JetPack.
Cookie Duration: 1 year

Cookie Name: YSC
Category: Performance
Description: This cookie is set by YouTube and is used to track the views of embedded videos.
Cookie Duration: Determined by YouTube

Cookie Name: VISITOR_INFO1_LIVE
Category: Advertisement
Description: This cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website.
Cookie Duration: Determined by YouTube

Cookie Name: test_cookie
Category: Advertisement
Description: This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the user's browser supports cookies.
Cookie Duration: Determined by doubleclick.net

Cookie Name: IDE
Category: Advertisement
Description: Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
Cookie Duration: Determined by doubleclick.net

Cookie Name: CONSENT
Category: Other
Description: No description
Cookie Duration: Determined by YouTube

Cookie Name: sessiontoken
Category: Others
Description: No description
Cookie Duration: Duration determined by events.matterport.com

  1. Changes to this Policy

6.1 We regularly review our Terms and Policies and may make updates if necessary. You should therefore check this Policy each time you visit our website for any changes. This Policy was last reviewed in April 2022.