Have a question? You may find the answer below...

FAQs

Here are a few of the questions we are regularly asked. If you have a question and can't see the answer below, please get in touch at stay@ravendere.co.uk and we'll be more than happy to help.

Booking FAQs

  1. Is Ravendere Retreats dog friendly?
  2. Do you allow children to stay?
  3. What methods of payment do you accept?
  4. How do I pay my balance?
  5. When will I receive check in information?
  6. What if Covid-19 impacts my booking?
  7. What are the arrival and departure times?
  8. Can I buy a Gift Voucher?

Treehouse FAQs


Bookings

1. Is Ravendere Retreats dog friendly?
We love dogs and warmly welcome 1 or 2 (small to medium sized), well behaved dogs to the Treehouse.
*We regret that The Woodland Spa is not suitable for dogs due to safety reasons.*

Bringing dogs to the Treehouse
Although the Treehouse has been designed with 4-legged guests in mind, it may not be suitable for all dogs. We therefore ask that you consider the following before booking: 

  • Being a Treehouse, the exposed wood interiors may be very enticing for certain breeds that like to chew, and young puppies. We therefore don't recommend bringing your dog if it is prone to chewing or is very young (under one).  
  • We ask that dogs are not, at any time, to be left alone in the Treehouse.
  • We ask that dogs are not invited upstairs to the bedroom. We provide white Egyptian cotton bed linen, which is easily stained by paws prints and can become unusable if stained (or hairy!). If your dog is used to sleeping in your bed and would not be happy staying downstairs then the Treehouse would not be suitable for them. 
  • Dogs are not allowed on the sofa, chairs or soft furnishings.
  • If your dog has a tendency to jump or is very small (i.e. can fit through small gaps) then the Treehouse decking may not be suitable for them.
  • Dogs must be kept on leads at all times whilst walking around the Ravendere Retreats woodland. This is to ensure they do not spook the wildlife and local livestock, and for their own safety. There is a dog friendly beach a short walk away (Lee Bay).
  • There is no extra charge for canine guests, but please note we reserve the right to charge for any damage caused, or any additional cleaning or laundering required as a result of pet hair on soft furnishings, or muddy paws on towels or bed linen.

2. Do you allow children to stay?
No - Ravendere Retreats is an adults only getaway offering our guests a peaceful and relaxing escape. The stunning valley views throughout the woodland are a result of steep heights and drops and our woodland has been purposefully left 'wild' with no fences around the ponds or stream, to preserve the wildlife and ecology. It is therefore unsuitable for children.

3. What methods of payment do you accept?
We accept all major credit and debit cards (apart from American Express).

4. How do I pay my balance?
The balance for your booking is due 8 weeks before your arrival date. We will send you an invoice 9 weeks before you arrive to enable you to make the payment.

5. When will I receive check in information?
We will send you a welcome email 2 weeks before you arrive containing directions, check in details and a guide to your retreat. If you would like this information sooner, please let us know.

6. What if Covid-19 impacts my booking?
We understand that the effects of Covid-19 may continue to impact for some time. We would like to offer the assurance that if we are forced to close due to Covid-19 and cannot honour your booking, we will offer to rearrange your stay or refund you in full.

Should we be open and welcoming guests, but localised travel restrictions prevent you from travelling to us, we will offer to rearrange your stay.

You can find our Covid-19 Information page here, and our full Covid-19 Policy in our Booking Terms & Conditions.

7. What are the arrival and departure times?
You may check in from 14:00 on your day of arrival and check out is by 10:00 on your day of departure.

8. Can I buy a Gift Voucher?
Yes! We offer Gift Vouchers and they have proven to be very popular. Please have a lookout our Gift Vouchers page here.

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The Treehouse

1. How is the Treehouse accessed?
From the parking area, there is a graveled path leading up through the woodland to the Treehouse. Once you've reached the base of the Treehouse there are 50 steps winding up the woodland floor to reach the Treehouse entrance. The walk from the parking area to the Treehouse door takes approximately 3 minutes.

Please note: Although the pathways are relatively wide there is a steep drop on one side as you climb the valley. We have solar lighting to illuminate the pathway at night, which is activated by a sensor on approach. However we recommended using a torch if you arrive or leave after dusk.

2. What's provided?
We aim to make your stay as comfortable and as enjoyable as possible so provide the essentials and complimentary condiments.
This includes:

  • A pint of milk from our local dairy
  • Tea (Breakfast & herbal), Nespresso pods, instant coffee, white & brown sugar
  • Salt, pepper & cooking oil
  • Toiletries (Bramley shampoo, conditioner, shower gel, bubble bath & body lotion)
  • Towels and bathrobes
  • Hairdryer
  • Iron & ironing board
  • Umbrellas & torches
  • Logs, kindling, firelighters & matches

Dogs:

  • Dog bowl & mat
  • Dog towel for muddy paws
  • Poop bags

3. Is there anything I need to bring?
You may wish to pack walking/hiking boots (and wellies during the wetter months!)

4. What are the cooking facilities?
In the essence of our 'back to nature' retreat, the Treehouse offers modest cooking facilities such as the barbecue and wood fired pizza oven on the deck, and top oven in the log burning stove. There is also an electric induction hob on the kitchen counter top along with a toaster and kettle.

5. Where is the nearest supermarket?
There are a number of supermarkets in Ilfracombe:

Co-op Supermarket, 2.5 miles, (8 mins by car)
Lidl Supermarket, 2.6 miles (9 mins by car)
Tesco Superstore, 3.5 miles (11 mins by car)

Ilfracombe also has a great range of fantastic local independent food shops such as Lloyd Maunder and Mike Turton (butchers), The Pantry (bakery), Normans (greengrocers) and S&P (fishmongers).

6. Are there any restaurants nearby?
Yes we are very lucky to be surrounded by a fantastic array of bars and restaurants close by. Please let us know if you would like any recommendations!

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