Have a question? You may find the answer below...

FAQs

Here are a few of the questions we are regularly asked. If you have a question and can't see the answer below, please get in touch at stay@ravendere.co.uk and we'll be more than happy to help.

Booking FAQs

  1. Is Ravendere Retreats dog friendly?
  2. Do you allow children to stay?
  3. What methods of payment do you accept?
  4. How do I pay my balance?
  5. When will I receive check in information?
  6. What if Covid-19 impacts my booking?
  7. What are the arrival and departure times?
  8. Can I book a one night stay?
  9. Can I buy a Gift Voucher?

Treehouse FAQs


Bookings

1. Is Ravendere Retreats dog friendly?
Yes - we love dogs and warmly welcome 1 or 2 small to medium sized dogs. When you complete your booking form please confirm how many dogs you will be bringing along with their names. We do ask the following rules to be observed if you are visiting with dog/s:

  • Please do not allow dogs on the sofa, chairs or on the bed. Please wipe muddy paws after walks with the blue dog towel provided.
  • Please use your judgement before allowing dogs onto the Treehouse decking. If your dog has a tendency to jump or is very small (i.e. could fit through the natural wood balustrades) then the decking may not be suitable for them.
  • Dogs must be kept on leads at all times whilst at Ravendere Retreats. This is to ensure they do not frighten the wildlife and local livestock, and for their own safety. There is a dog friendly beach a short walk away (Lee Bay).
  • Please pick up after your dogs - we also supply poop bags.

2. Do you allow children to stay?
No - Ravendere Retreats is an adults only getaway offering our guests a peaceful and relaxing escape. The stunning valley views throughout the woodland are a result of steep heights and drops and our woodland has been purposefully left 'wild' with no fences around the ponds or stream, to preserve the wildlife and ecology. It is therefore unsuitable for children.

3. What methods of payment do you accept?
We accept all major credit and debit cards (apart from American Express).

4. How do I pay my balance?
The balance for your booking is due 8 weeks before your arrival date. We will send you an invoice 9 weeks before you arrive to enable you to make the payment.

5. When will I receive check in information?
We will send you a welcome email 2 weeks before you arrive containing directions, check in details and a guide to your retreat. If you would like this information sooner, please let us know.

6. What if Covid-19 impacts my booking?
We understand that the effects of Covid-19 will continue to impact for some time and we do not want any of our guests to miss out on their stay as a consequence. Therefore if we are forced to close due to Covid-19 and cannot honour your booking, we will offer to rearrange your stay or refund you in full.

Should we be open but you are unable to visit the Treehouse for any of the following reasons, we will endeavour to rearrange your booking:

    • You are displaying Covid-19 symptoms,
    • You have been informed that you need to self-isolate, or
    • Local travel restrictions prevent you from travelling to us.

You can read our full Covid-19 Policy here.

7. What are the arrival and departure times?
You may check in from 14:00 on your day of arrival and check out is by 10:00 on your day of departure.

8. Can I book a one night stay?
This may occasionally be possible. As we are fairly fully booked year round we tend to use any gaps for maintenance, but if there is a specific night of interest please do get in touch to enquire. (Please note one night stays are charged at the weekend nightly rate).

9. Can I buy a Gift Voucher?
Yes! We offer Gift Vouchers and they have proven to be very popular. Please have a lookout our Gift Vouchers page here.

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The Treehouse

1. How is the Treehouse accessed?
From the parking area, there is a graveled path leading up through the woodland to the Treehouse. Once you've reached the base of the Treehouse there are 50 steps winding up the woodland floor to reach the Treehouse entrance. The walk from the parking area to the Treehouse door takes approximately 3 minutes.

Please note: Although the pathways are relatively wide there is a steep drop on one side as you climb the valley. We have solar lighting to illuminate the pathway at night, which is activated by a sensor on approach. However we recommended using a torch if you arrive or leave after dusk.

2. What's provided?
We aim to make your stay as comfortable and as enjoyable as possible so provide the essentials and complimentary condiments.
This includes:

  • A pint of milk from our local dairy
  • Tea (Breakfast & herbal), Nespresso pods, instant coffee, white & brown sugar
  • Salt, pepper & cooking oil
  • Toiletries (Bramley Shampoo, conditioner, shower gel, bubble bath & body lotion)
  • Towels and bathrobes
  • Hairdryer
  • Iron & ironing board
  • Umbrellas & torches
  • Logs, kindling, firelighters & matches

Dogs:

  • Dog bowl & mat
  • Dog towel for muddy paws
  • Poop bags

3. Is there anything I need to bring?
You may wish to pack walking/hiking boots (and wellies during the wetter months!)

4. What are the cooking facilities?
In the essence of our 'back to nature' retreat, the Treehouse offers modest cooking facilities such as the barbecue and wood fired pizza oven on the deck, and top oven in the log burning stove. There is also an electric induction hob on the kitchen counter top along with a toaster and kettle.

5. Where is the nearest supermarket?
There are a number of supermarkets in Ilfracombe:

Co-op Supermarket, 2.5 miles, (8 mins by car)
Lidl Supermarket, 2.6 miles (9 mins by car)
Tesco Superstore, 3.5 miles (11 mins by car)

Ilfracombe also has a great range of fantastic local independent food shops such as Lloyd Maunder and Mike Turton (butchers), The Pantry (bakery), Normans (greengrocers) and S&P (fishmongers).

6. Are there any restaurants nearby?
Yes we are very lucky to be surrounded by a fantastic array of bars and restaurants close by. Please let us know if you would like any recommendations!

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