Ravendere Retreats Privacy Policy

At Ravendere Retreats we’re committed to protecting and respecting your privacy.

This Policy explains how, when and why we collect personal information about people who visit our website, contact us or make a booking. It also explains how the information is used, how we keep it secure and under which conditions we may disclose it to others.

We regularly review our Privacy Policy and it may change over time. Therefore please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Who are we?
Ravendere Retreats provide luxury woodland holiday accommodation.

How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us with a query or make a booking.

What type of information is collected from you?
The personal information we collect might include your name, phone number, address, email address, IP address, and information regarding what pages are accessed and when.

If you make an online booking your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

Why is your information being collected?
We collect your personal information to enable us to process your queries and bookings promptly and efficiently.

How is your information used?
We may use your information to:

  • Respond to a query you have submitted;
  • Confirm a booking you have made;
  • Correspond with you regarding a booking you have made;
  • Seek your views or comments on your experience staying with us;
  • Send you communications which you have requested and that may be of interest to you. These may include information about deals or promotions;
  • To carry out our obligations arising from any contracts entered into by you and us.

How is your information stored?
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity.

Who will your information be shared with?
We will not share your information with third parties for marketing purposes.

When you make an online booking your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We will not release your information to third parties unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Your preferences
You have a choice about whether or not you wish to receive information from us. If you would like to receive updates regarding exciting news or promotional offers then please enter your email address under the ‘Newsletter’ section at the bottom of each web page.

We will not contact you for marketing purposes by email unless you have given your prior consent. You can change your marketing preferences at any time by emailing us at admin@ravendere.co.uk or writing to us at Ravendere Retreats, Crowness, Lee, Ilfracombe EX34 8LN.

How you can update your information
If the information you have supplied to us changes, please email us at admin@ravendere.co.uk or write to us at Ravendere Retreats, Crowness, Lee, Ilfracombe EX34 8LN notifying us of any changes.

Security precautions in place to protect the loss, misuse or alteration of your information
When you give us any personal information, we take steps to ensure that it’s treated securely. Any sensitive information that you provide via our web site is encrypted and protected by Secure Socket Layers (SSL) technology.

Use of ‘cookies’
Like many other websites, Ravendere Retreats’ website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.

It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites
Our website contains links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Review of this Policy
We keep this Policy under regular review. This Policy was last updated in April 2018.

Questions regarding this Policy
Any questions regarding this Policy and our privacy practices should be sent by email to admin@ravendere.co.uk or in writing to Ravendere Retreats, Crowness, Lee, Ilfracombe EX34 8LN.