At Ravendere Retreats we’re committed to protecting and respecting your privacy.
This Policy explains how, when and why we collect personal information about people who visit our website, contact us or make a booking. It also explains how the information is used, how we keep it secure and under which conditions we may disclose it to others.
1.1. Ravendere Retreats provide luxury woodland holiday accommodation, whose principal place of business is at Ravendere Retreats, Crowness, Lee, Ilfracombe, Devon EX34 8LN.
1.2. You can contact us by emailing us at firstname.lastname@example.org, or writing to us at Ravendere Retreats, Crowness, Lee, Ilfracombe, Devon EX34 8LN.
2.1. We obtain information about you when you use our website, for example, when you contact us with a query or make a booking.
3.1. The personal information we collect might include your name, phone number, address, email address, IP address, and information regarding what pages are accessed and when.
3.2 If you make an online booking your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.
4.1. We collect your personal information to enable us to process your queries and bookings promptly and efficiently.
5.1. We may use your information to:
a) Respond to a query you have submitted;
b) Confirm a booking you have made;
c) Correspond with you regarding a booking you have made;
d) Seek your views or comments on your experience staying with us;
e) Send you availability notifications if you have asked to be on our waiting list;
f) To carry out our obligations arising from any contracts entered into by you and us.
6.1. We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity.
7.1. We will not share your information with third parties for marketing purposes.
7.2. When you make an online booking your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
7.3. We will not release your information to third parties unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
8.1. You have a choice about whether or not you wish to receive information from us. If you would like to receive updates regarding exciting news or promotional offers, then please let us know.
8.2. We will not contact you for marketing purposes by email unless you have given your prior consent. You can change your marketing preferences at any time by emailing us at email@example.com.
9.1. If the information you have supplied to us changes, please email us at firstname.lastname@example.org notifying us of any changes.
10.1. When you give us any personal information, we take steps to ensure that it’s treated securely. Any sensitive information that you provide via our web site is encrypted and protected by Secure Socket Layers (SSL) technology.
11.2. It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.
12.2. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
12.3. If you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
13.1. We keep this Policy under regular review. This Policy was last reviewed in April 2022.
14.1. Any questions regarding this Policy and our privacy practices should be sent by email to email@example.com.